FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
PRODUCT
Below are some common questions about product choosing, wearing and caring.
Which sizes should I wear if I am between 2 sizes?
If you would like to wear more compression you could choose the smaller one, if you would like to wear more comfortable you could choose the larger size.
How to measure for the knee sleeve/ knee brace?
Measure the circumference of your thigh 2” above the kneecap (patella).
How to wear a knee sleeve/knee brace?
Please pull the top of the knee sleeve and aim the octagon pattern to the kneecap.
Please click here to learn wearing a knee sleeve.
How do I wash and dry knee sleeve/knee brace?
You could hand wash gently with mild detergent. Do not bleach, iron, dry clean, use fabric softener. You could tumble dry with normal low heat or line dry.
If you hand wash please use mild detergent and soak 3~5 minutes. Then, use a towel fully covers it to absorb excess water. Please notice that never twist it during this process. Finally, please it on a flat surface in a well-ventilated room.
Can the shoulder brace wear on the right shoulder?
The compression shoulder brace can be worn on the right or left shoulder.
Orders
Below are some of are common questions about orders
How long will my order take?
Once you make an order, we will confirm the payment, and notify the warehouse to deliver your products. We will provide the tracking number once we received it, and you could track your product anytime. The whole process will need 3~7 working days (from Monday-Friday).
RETURNS & REFUNDS
Below are some common questions about product return and refund.
Can I return the product if it doesn't suit for me?
All products come with a 30-day money back guarantee that from the day you received the order. Orders returned beyond this time period will not be accepted. Please click here to view more: Returns & Refunds